Online Tickets | FAQ

×Please feel free to contact us with any additional questions or concerns. We hope to see you under the stars or the lights soon! • Last Updated: Friday, September 27th, 2024.

General

Terms and Conditions

How do I get to the Shiras Planetarium?

For driving directions via Google Maps, please click here.

Enter the Shiras Planetarium through the auxiliary gym entrance (door #11) at the southeast corner of Marquette Senior High School (1203 W Fair Ave, Marquette, MI 49855).

Doors open 15 minutes prior to the show start time. No late entry. No refunds.

Please plan accordingly and arrive at least 10 minutes prior to the show start time. Doors lock at show start.

To protect the safety and provide the best possible experience to all of our guests, you will not be allowed to re-enter if you must leave the show after it has begun.

See our schedule and purchase tickets for all of our events by clicking here.

When do the doors open for an event?

Doors open 15 minutes prior to the show start time. No late entry. No refunds.

Please plan accordingly and arrive at least 10 minutes prior to the show start time. Doors lock at show start.

To protect the safety and provide the best possible experience to all of our guests, you will not be allowed to re-enter if you must leave the show after it has begun.

Unredeemed tickets are invalidated once a show has begun and will be considered a donation to the planetarium if not checked-in before the show start time.

Which payment methods are accepted?

As of January 1, 2024 we are a cashless facility. We no longer are able to accept cash or check as payment for tickets, field trips, or merchandise. We ask that you plan accordingly and bring credit/debit cards or mobile wallets (such as Apple Pay, Google Pay, or Samsung Pay) if you wish to make purchases at our facility.

We accept Visa, Mastercard, Discover, and American Express

Thank you for your support and understanding!


Please Note:
Our no-cash policy has been established by Marquette Senior High School administration.

As we are part of Marquette Area Public Schools, we are required to adhere to their policies, including the directive not to accept cash payments. This policy ensures the continuity of our operations.

For any questions or concerns regarding this policy, please contact our building principal, Brandon Wheeler, at [email protected].

Kindly note that there is no federal law requiring a private business, individual, or organization to accept currency or coins for payment. For more information, visit federalreserve.gov/faqs/currency_12772.htm.

Am I allowed to re-enter the show after it has begun?

To protect the safety and provide the best possible experience to all of our guests, you will not be allowed to re-enter if you must leave the show after it has begun.

Am I required to print out my tickets or pull them up on my phone?

Nope! It helps us speed up the check-in process if you do. However, we are also able to look up tickets by the name you ordered them under at the door. Personal details such as your address may be used for verification on entry.

What happens if an event is canceled?

Event cancellations are a rare occurrence and will be avoided whenever possible. However, we reserve the right to cancel an event for any reason. If a cancellation occurs, a full refund will be issued.

Notification of the cancellation and refund will come to the email address used to purchase tickets. Reasons for cancellation include but are not limited to things such as inclement weather or staffing issues due to illness.

Are tickets refundable?

No, we generally do not offer refunds on purchased tickets. However, depending on the circumstances, we may make an exception to this policy at our discretion.

If a cancellation occurs, a full refund will be issued.

Please Note:
Unredeemed tickets are invalidated once a show has begun and will be considered a donation to the planetarium if not checked-in before the show start time.

Are tickets transferable?

Yes! Feel free to pass your scannable tickets on to someone else or give them the name you ordered them under and we’ll be able to look them up at the door.

Please Note:
Unredeemed tickets are invalidated once a show has begun and will be considered a donation to the planetarium if not checked-in before the show start time.

Laser Shows

Important laser show notices!

Volume levels will be high, and some imagery will be intense. Some shows may contain explicit language or images which may be inappropriate for children.

Please be aware that laser lights and strobes might cause seizures. Unless specified in the show description, they are not recommended for guests under 15.

What are laser glasses? Are they required for the show?

Laser glasses (also known as firework glasses, diffraction glasses, spectral glasses, or prism glasses) separate light into its spectral components.

We offer these glasses as an additional filter for our laser shows. While they are not required, we certainly recommend them! They can be bought alongside your online ticket(s) or be purchased separately at the door for $1 each pair.

Can I sing along during laser shows?

Absolutely! Singing along can be a fun part of the experience and we encourage guests to fully enjoy the show, but please be considerate of others around you.

We request that guests refrain from dismissive behaviors, such as shushing others. Allow us to resolve any substantial disruptions that occur during the show.

Our goal is for everyone to have a great time. We are happy if guests are happy!

Is dancing allowed during laser shows?

We love that you want to get into the music! To ensure laser safety guidelines are followed, we request that all guests remain seated for the duration of the show.

However, feel free to dance in your seat and enjoy the music—all we ask is that you remain considerate of guests around you so everyone can have a great time!

Lasers & Trivia

Am I required to bring my own phone or tablet for the trivia games?

Nope! Each attendee will be asked to select whether they will be bringing their own device OR if they will need to use one of the planetarium’s devices for the trivia games. Wi-Fi will be available to connect your own device during the event.

Ticket Tailor

What is Ticket Tailor?

Ticket Tailor is a user-friendly online ticketing platform that makes it easy for professionals to organize events and sell tickets online. You can learn more about Ticket Tailor by clicking here.

How does Ticket Tailor use my personal information?

You can read about the types of information collected by Ticket Tailor and how they use it to serve you by clicking here.

Recurring Customers

How do I avoid retyping my information every time?

Unfortunately this is not available as part of the Ticket Tailor checkout process. However, it is possible to configure your browser to do this for you. Please select your browser from the list below to be taken to their official help article on how to configure auto-fill functionality.

Search Engines & Map Providers

Why are the listed open hours incomplete and/or inaccurate?

Due to our unique show scheduling, we’re unable to provide search engines and map providers with consistent open hours. If we appear as either “closed” or “24/7”, please disregard this information and refer to our show information page, there you’ll find our monthly calendar which includes show details, such as our availability.

What if the listed information appears to have an error or is missing something?

Please let us know by filling out our contact form here. We’ll do our best to make sure this listed information is always updated and accurate.